Customer Service provided by agency banks
PrintListen to this Article
RBI/2017-18/205
DGBA.GBD.No.3214/45.01.001/2017-18
June 21, 2018
All Agency Banks (dealing with pension payments)
Dear Sir / Madam
Customer Service provided by agency banks
Please refer to our circular no.DGBA.GAD.H-3085/45.01.001/2008-09 dated October 1, 2008 on the captioned subject.
2. We are receiving complaints from various quarters that pensioners are not being treated with due consideration by bank officials, specifically the old pensioners, when they come to the branches for pension related transactions.
3. Thus, all agency banks disbursing pension are advised to provide considerate and sympathetic customer service to the pensioners, specially to those pensioners who are of old age.
Yours faithfully
(Partha Choudhuri)
General Manager
Category : RBI | Comments : 0 | Hits : 514
RBI/2025-26/207 CO.CEPD.PRS.No.S1121/13-01-008/2025-2026 February 11, 2026 All Scheduled Commercial Banks (excluding Regional Rural Banks) Madam/ Dear Sir, Strengt...
RBI/2025-26/205 A.P. (DIR Series) Circular No. 21 February 06, 2026 To All Authorised Dealer Category-I banks Madam / Sir, Voluntary Retention Route – Imparting p...
RBI/2025-26/204 DoR.CO.SOG(Leg) No.401/09.08.024/2025-26 February 03, 2026 All Agency Banks Madam / Dear Sir, All Agency Banks to remain open for public on...
RBI/2025-26/203 DOR.RET.REC.400/12.01.001/2025-26 January 22, 2026 Reserve Bank of India (Rural Co-operative Banks – Cash Reserve Ratio and Statutory Liquidity Ratio) Amendment Di...
RBI/2025-26/202 DOR.RET.REC.399/12.01.001/2025-26 January 22, 2026 Reserve Bank of India (Urban Co-operative Banks – Cash Reserve Ratio and Statutory Liquidity Ratio) Amendment Directions...
Comments