RBI Circular - Master Circular on Customer Service - UCBs

RBI/2015-16/61
DCBR. CO.BPD.(PCB).MC.No 15/12.05.001/2015-16

July 1, 2015

The Chief Executive Officers of
All Primary (Urban) Co-operative Banks

Dear Sir,

Master Circular on Customer Service - UCBs

Please refer to our Master Circular UBD.BPD.(PCB).MC No. 10/ 12.05.001/2014-15dated July 1, 2014 on the captioned subject (available at RBI websitewww.rbi.org.in). The enclosed Master Circular consolidates and updates all the instructions / guidelines on the subject issued up to June 30, 2015 and mentioned in the Appendix.

Yours faithfully,

(Suma Varma)
Principal Chief General Manager