Redressal of complaints against Stock Exchanges (SEs) and Depositories through SEBI Complaints Redress System (SCORES).

All Depositories
All recognized Stock Exchanges

Dear Madam/Sir,

Sub: Redressal of complaints against Stock Exchanges (SEs) and
Depositories through SEBI Complaints Redress System (SCORES).

1. As you are aware, SEBI has commenced processing of complaints through
SCORES.
2. The complaints received by SEBI against SEs and Depositories shall be
electronically sent through SCORES. You are advised to view the pending
complaints at http://scores.gov.in/admin and submit the Action Taken Report
(ATR) along with supporting documents electronically in SCORES. Please note
that updation of action taken shall not be possible with physical ATRs. Hence,
submission of physical ATR shall not be accepted for complaints lodged in
SCORES.
3. The SEs and Depositories shall do the following:
a. indicate a contact person in case of SCORES, who is an employee
heading the complaint services division/cell/department. Contact details
(i.e. phone no., email id, postal address) of the said contact person be
made widely available for e.g. on the websites of SEs/Depositories.
b. address/redress the complaints within a period of 15 days upon receipt of
complaint on SCORES. In case additional information is required from the
complainant, the same shall be sought within 7 days of receipt on
SCORES. In such case, the period of 15 days will be counted upon the
receipt of additional information.
c. maintain a monthly record of the complaints which are not
addressed/redressed within 15 days from the date of receipt of the
complaint/information, alongwith the reason for such pendency.
d. Upload/update the ATR on the SCORES. Failure to do so shall be
considered as non-redressal of the complaint and the complaint shall be
shown as pending.
4. The circular is issued in exercise of powers conferred upon SEBI under Section
11(1) of the Securities and Exchange Board of India Act, 1992.
5. The circular is available on SEBI website at www.sebi.gov.in under the
categories “Legal Framework” and “Circulars”.