In yet another customer-friendly move, the Reserve Bank of India has said signatures of both depositors are not needed for repayment of fixed or term deposits on maturity if such accounts are opened with instructions "either or survivor". 

In a recent notification, the RBI said that some banks insist on the signatures of both the depositors to allow repayment of money in fixed/term deposits, though the deposit account is opened with operating instructions (sometimes called 'repayment instructions'), 'either or survivor' or 'former or survivor'. 

"Such insistence on the signatures of both the depositors has the effect of making the mandate given by the depositors redundant. This, in turn, results in unjustified delays and allegations of poor customer service," said the notification. 

It said that the signatures of both the depositors may have to be obtained, in case the deposit is to be paid before maturity. 

If the operating instruction is 'either or survivor' and one of the depositors expires before the maturity, no pre-payment of the fixed/term deposit may be allowed without the concurrence of the legal heirs of the deceased joint holder. This, however, would not stand in the way of making payment to the survivor on maturity, the RBI said. 

In case the mandate is 'former or survivor', the 'former' alone can operate/withdraw the matured amount of the fixed/term deposit, when both the depositors are alive. "However, the signature of both the depositors may have to be obtained, in case the deposit is to be paid before maturity. If the former expires before the maturity of the fixed/term deposit, the 'survivor' can withdraw the deposit on maturity," the RBI said. 

Premature withdrawal would, however, require the consent of both the parties, when both of them are alive, and that of the surviving depositor and the legal heirs of the deceased in case of death of one of the depositors, the Central bank notification said. 

If the joint depositors prefers to allow premature withdrawals of fixed/term deposits also in accordance with the mandate of 'either or survivor' or 'former or survivor' it would be open to banks to do so, provided they have taken a specific joint mandate from the depositors for doing so, it added. (Times of India)