To help those taxpayers who have queries regarding the faceless e-assessment scheme, the income tax department has launched a helpline facility. There is now an email address and telephone number exclusively dedicated to resolve the queries of taxpayers who have received notices from the National e-Assessment Centre (NeAC).The email ID and phone number are as follows:

delhi.ito.hq.pccit.neac@incometax.gov.in
18001801961(e-filing; general queries)

The communication issued by the income tax department states that if the taxpayer sends an email query, then it should contain the following:

PAN
Soft copy of the notice
Details of the help required

The order further mentions that the queries should only be sent to the above-mentioned email ID and not to any other email ID/telephone/Whatsapp. Only queries sent to the above-mentioned email ID or asked on the above mentioned phone number will be entertained. #casansaar (Source - Economic Times)